Plans

Plan Terms and Benefit Definitions

This page explains what plan and perk language on Mixtape Plug is intended to mean in practice.

This page is meant to resolve ambiguity in plan copy. It defines benefit language such as Stage One Artist, AI Manager support, Performance Equity Pay, DSP Music Distribution, and other commercial terms used across pricing and label-plan descriptions.

Unless Mixtape Plug signs a separate written agreement that says otherwise, this page controls the interpretation of public plan-language on the site. If a signed agreement conflicts with this page, the signed agreement controls for that artist or program.

1. Order of Control

When plan language appears in more than one place, interpret it in this order:

  • A signed label agreement, addendum, or written custom deal controls first.
  • Stripe checkout or purchase-specific commercial disclosures control next for billing facts such as price, cadence, and renewal.
  • This Plan Terms page controls the meaning of public-facing perk language and benefit wording.
  • General marketing copy on pricing pages, dashboard pages, and promotional materials is interpreted last.

2. General Rules for Reading Plan Language

  • If a perk description does not expressly say “guaranteed,” do not treat it as guaranteed.
  • If a perk depends on approval, review, qualification, budget, program status, artist readiness, or demand, Mixtape Plug keeps discretion over that decision.
  • Features may be operational, beta, limited, future-facing, or paused depending on provider access and product readiness.
  • Support language describes service scope, not employment, legal representation, or fiduciary duty, unless a separate written agreement says otherwise.
  • Plan participation does not by itself create a partnership, joint venture, agency, employment relationship, or fiduciary relationship with Mixtape Plug.
  • Plan access does not excuse rights clearance obligations. The artist remains responsible for music rights, samples, names, likeness permissions, and release authority.

3. Plan Summary

Plan Intended User Credits Distribution / Site / Support
Starter Artists testing the platform with limited monthly creator usage. 200 cover credits per monthly cycle. Not described as including DSP distribution.
Artist profile access only, not full paid website positioning.
No label support or Stage One review implied.
Creator Independent artists who want more monthly output and core public tools. 2,000 cover credits per monthly cycle. Includes access to DSP distribution workflow support as described by the platform.
Includes artist website positioning and merch-facing workflow support.
No automatic label representation, Stage One status, or campaign budget commitment.
Studio Higher-volume artists or teams needing larger monthly usage and broader tool access. 5,000 cover credits per monthly cycle. Includes DSP distribution workflow support as described by the platform.
Includes artist website positioning, design tools, merch support, and broader dashboard access.
No automatic label-signing outcome unless separately approved under a label plan or written agreement.
Stage One Creator Artists accepted into a label-style support path at the introductory Stage One level. 5,000 cover credits per monthly cycle. Described as including DSP distribution support, subject to operational and rights review.
Includes paid creator-facing presentation features plus label-style support language.
Includes Stage One support language, AI Manager support, and monthly reporting by email, but still subject to approval, availability, and any separate label agreement.
Stage One Studio Artists in a more developed Stage One program tier with higher support expectations. 7,000 cover credits per monthly cycle. Described as including DSP distribution support and marketing support.
Includes paid creator-facing site and tool positioning plus Stage One support framing.
Adds broader support language, but does not itself create guaranteed spend, guaranteed placement, or guaranteed monetization.
Stage One Pro Artists with stronger traction or internal approval for higher-touch Stage One support. 10,000 cover credits per monthly cycle. Described as including DSP distribution and expanded marketing support.
Includes broader creator and promotion-facing feature language plus priority-access marketing.
Higher priority support language still remains subject to approval, budget, provider availability, and any separate written label terms.

4. Benefit Interpretation Rules

Public perk language on Mixtape Plug should be read as program descriptions, not as blanket commercial guarantees. If a benefit involves human review, budget use, campaign deployment, travel, payout, distribution handling, or outside-platform execution, that benefit is inherently conditional even when the plan includes the perk by name.

In practical terms, a plan can include a benefit category without promising that every account will receive every possible downstream action inside that category. For example, “Marketing & Advertising” means access to marketing review or support opportunity, not a guaranteed ad budget. “AI Manager support” means planning and workflow help, not full-time talent management. “Stage One Artist” means program status or consideration level, not a promise of representation or success.

5. Defined Benefit Terms

Stage One Artist / Stage One Support

An internal Mixtape Plug label designation used for artists accepted into a Stage One record-label relationship for a defined contract term. This phrase should be read together with the artist’s signed Record Label Agreement and selected Stage One plan.

What it generally includes:

  • A 1-year, 2-year, or 3-year signing term depending on the selected Stage One plan or signed agreement.
  • Stage One support, strategy review, release planning, reporting, and other label-style services described by the applicable plan and agreement.
  • Royalty treatment based on the selected Stage One plan, subject to the signed Record Label Agreement.

What it does not mean:

  • A guarantee of revenue, chart placement, campaign success, or profitability.
  • A guarantee of chart placement, playlisting, bookings, ad budget, label advances, tour support, or profit.
  • A promise that every discretionary support perk will be activated at all times regardless of budget, compliance, or business judgment.
  • A surrender of artist rights beyond what is stated in the signed Record Label Agreement and the Stage One plan structure.

Qualification / control: Determined solely by Mixtape Plug based on platform fit, readiness, rights posture, demand signals, operational capacity, business judgment, and the execution of the relevant Stage One agreement.

AI Manager Support

Planning-oriented assistance delivered through platform tools, internal prompts, operator review, or a combination of those methods. It is intended to help artists structure releases and campaigns, not to replace professional management, legal advice, or financial advice.

What it generally includes:

  • Prompting help, release concept structuring, workflow suggestions, and campaign-oriented guidance.
  • Recommendations on sequencing, content packaging, or creator-tool usage.
  • Occasional review of artist positioning or release direction when the program is actively staffed and available.

What it does not mean:

  • 24/7 live management coverage.
  • Guaranteed 1:1 human account management at all times.
  • Legal, accounting, tax, securities, or contractual advice.

Qualification / control: Availability depends on plan level, program staffing, and whether Mixtape Plug is actively offering the support at that time.

Read the full AI Manager details.

Performance Equity Pay

Platform language describing eligibility for performance-based payout or revenue-participation style programs when and if Mixtape Plug offers them. The phrase should not be read as an unconditional wage, salary, guaranteed royalty, or investment return.

What it generally includes:

  • Possible eligibility for internal payout calculations tied to defined performance events or approved programs.
  • Use of platform-defined performance or engagement metrics where a payout program is active.
  • Review for payout only after Mixtape Plug verifies the relevant activity and confirms compliance.

What it does not mean:

  • Guaranteed earnings.
  • A promise that every artist or every track will qualify for a payout.
  • A public commitment to a fixed formula unless Mixtape Plug separately publishes one in a controlling program document.

Qualification / control: Subject to program rules, anti-fraud review, confirmed eligibility, payment-processor capability, and any additional written terms.

Read the full Performance Pay details.

Marketing & Advertising / Marketing & Advertising x2

Access to campaign review or promotional consideration at the relevant plan level. “x2” should be read as an internal signal of increased intensity or broader priority relative to the lower package, not as a promise of exactly double spend, double impressions, or double placements.

What it generally includes:

  • Eligibility for review of promotional ideas, campaign planning, or selected support actions.
  • Possible access to ad-budget review, creative review, landing-page review, or promotional strategy input.
  • Higher internal prioritization where a higher package expressly states stronger marketing support.

What it does not mean:

  • Guaranteed paid ad spend.
  • Guaranteed campaign launch date, audience size, conversions, impressions, or return on ad spend.
  • A duty by Mixtape Plug to buy media in every case.

Qualification / control: Any budget, media purchase, or campaign action remains discretionary and depends on approval, rights clearance, available funds, and business judgment.

DSP Music Distribution

Workflow support or access intended to help place music onto digital streaming or download platforms through Mixtape Plug or a connected distribution workflow. It does not guarantee acceptance by every DSP.

What it generally includes:

  • Assistance with the workflow for submitting releases to supported distribution channels.
  • Packaging, metadata, and release-preparation support where the workflow is active.
  • Operational handling needed to transmit approved release data to the chosen distribution path.

What it does not mean:

  • Guaranteed acceptance, publication, or continued hosting by any DSP.
  • Responsibility for your masters, samples, splits, publishing, or clearances.
  • Protection against takedowns, rights claims, or third-party policy enforcement.

Qualification / control: Requires that you control the rights necessary for distribution and comply with platform and distributor rules.

Download Beats

Access to beat-download functionality made available through Mixtape Plug or a connected catalog workflow. This phrase should be read as access to eligible downloads inside the platform experience, not as automatic acquisition of unlimited exclusive rights to every beat on the system.

What it generally includes:

  • Ability to download beats or beat files that Mixtape Plug has made available under the relevant plan or workflow.
  • Use of beat files for drafting, demo work, or release preparation subject to the rights rules attached to the beat, the plan, and any applicable license terms.
  • Operational access to beat-download tools while the relevant plan and product workflow remain active.

What it does not mean:

  • Automatic exclusive ownership of the beat.
  • A guarantee that every downloaded beat is cleared for every commercial use without checking the applicable license, rights status, or plan limitations.
  • A waiver of split, publishing, producer-credit, or clearance requirements.

Qualification / control: Beat-download rights remain subject to the specific license terms, any plan restrictions, and whether the beat is designated for download or commercial use within Mixtape Plug.

Song Royalties / Net Royalties To The Artist

Public royalty language on Mixtape Plug describes the intended artist share under the applicable label-plan structure, but it is shorthand. It should not be read as a complete accounting formula without the signed Record Label Agreement or related program document.

What it generally includes:

  • A high-level statement of the artist-facing share for the relevant Stage One plan.
  • Royalty treatment that is still subject to accounting periods, deductions, reserves, recoupment, splits, collection timing, and rights verification where the signed agreement allows those mechanics.
  • Review of royalty payment only after Mixtape Plug or the relevant accounting workflow verifies entitlement and resolves known disputes or processing issues.

What it does not mean:

  • A promise that every gross dollar received from every exploit will be paid through immediately with no deductions or reserves.
  • A guarantee that public pricing-card shorthand overrides the signed Record Label Agreement.
  • A guarantee that royalties are payable before chargebacks, reversals, taxes, refunds, collection fees, processor fees, or unresolved split disputes are addressed.

Qualification / control: The signed agreement controls royalty definitions, what “net” means, what deductions or reserves apply, how statements are timed, and when payment may be withheld or delayed.

Priority Access To New Features

A queue-position or early-review benefit for selected new tools, experiments, or releases. It is not a promise that every new feature will be available to you first or at the same time.

What it generally includes:

  • Earlier consideration for beta access, limited rollouts, or invite-only tools.
  • Potential earlier visibility into experiments or internal product releases.

What it does not mean:

  • A guaranteed launch date for any feature.
  • A guarantee that every feature will be stable, permanent, or production-ready.
  • A promise that priority users will receive exclusive rights to a feature.

Qualification / control: Subject to rollout design, risk control, technical readiness, and Mixtape Plug’s release sequencing.

Fan Zone Strategy / Fan Zone Opportunities

Internal language for artist growth activity focused on locations, audiences, or campaign zones where Mixtape Plug sees measurable demand or commercial promise.

What it generally includes:

  • Regional review of artist traction or audience activity.
  • Strategic planning for where to focus promotion, drops, or event energy.
  • Potential review for campaign support, events, or travel consideration tied to verified demand.

What it does not mean:

  • A guaranteed event budget.
  • A guaranteed tour, venue slot, or local activation.
  • A promise that every geographic area with listeners will receive support.

Qualification / control: Depends on verified audience demand, artist readiness, legal and budget review, and current business priorities.

Monthly Reporting by Email

Periodic summary reporting that Mixtape Plug may send to eligible artists regarding program status, account activity, creator metrics, or internal campaign review where those records exist.

What it generally includes:

  • Summary-style reporting when available and when the relevant systems are connected.
  • High-level insight rather than guaranteed enterprise-grade analytics.

What it does not mean:

  • Guaranteed monthly delivery in every month.
  • A promise that all metrics are audited, third-party certified, or legally reportable statements of income.
  • A duty to produce custom analyst reports on demand.

Qualification / control: Only available when Mixtape Plug has sufficient source data, reporting infrastructure, and operational bandwidth.

Future Web DAW Portal Access

A forward-looking product description for a possible browser-based music-production interface. It is aspirational product language, not a promise that the product is currently complete or will launch on a fixed date.

What it generally includes:

  • Potential eligibility for access if and when the web DAW becomes available.
  • Possible phased rollout, testing, or beta priority based on plan level or program status.

What it does not mean:

  • A representation that the web DAW is currently available in full production form.
  • A warranty that the feature will ship on any specific timeline.
  • A guarantee that the future feature will match any particular competitive product.

Qualification / control: Completely subject to product roadmap, technical feasibility, and rollout strategy.

Artist Website

Access to artist-facing public presentation features on Mixtape Plug, which may include public artist-profile presentation, music display, merch display, social links, gallery sections, mailing-list signup, support/contact routing, and selected booking modules depending on plan level and current product scope.

What it generally includes:

  • Public-facing artist-profile and website-style presentation features where the plan includes them.
  • Use of the site’s artist-page modules, including available hero sections, music sections, merch positioning, events, photos, videos, social links, follow features, and mailing-list capture where those modules are currently active.
  • For eligible plan levels, access to richer paid-artist presentation modules compared with free-profile presentation.

What it does not mean:

  • A custom-coded standalone site with unlimited design revisions.
  • A promise of a dedicated custom domain unless separately offered.
  • Unlimited custom page building, bespoke integrations, or hand-built client work by default.
  • A guarantee that every artist-page module will be active for every plan or every artist at all times.
  • A guarantee that every page section will remain unchanged forever.

Qualification / control: Feature scope depends on the plan and the current product version.

Sell Merch

Access to merchandise-display and merchandise-sales functionality that Mixtape Plug chooses to make available. It is a platform-selling capability, not a promise that Mixtape Plug itself manufactures, warehouses, or directly fulfills every order.

What it generally includes:

  • Product-display capability inside eligible Mixtape Plug artist pages or merch workflows.
  • Use of a connected vendor or fulfillment workflow when Mixtape Plug has activated it for the artist or plan.
  • Eligibility for payout after the applicable hold period, deductions, and review steps have been completed.

What it does not mean:

  • Instant payout on every sale.
  • A promise that Mixtape Plug will absorb vendor defects, shipping failures, returns, or fraud losses.
  • A guarantee that every artist or plan will receive the same merch catalog, vendor, margin, or payout timing.

Qualification / control: Subject to vendor availability, account standing, fraud review, payout eligibility, and any merch-specific operational rules Mixtape Plug publishes.

Booking Profit Share

The percentage-based commercial treatment Mixtape Plug may apply to booking-related profit under the applicable Stage One or booking arrangement. This phrase should be read together with the signed agreement and the booking payout workflow, not as a standalone promise that every booking settles in the same way.

What it generally includes:

  • Mixtape Plug’s current 15% share of booking profits for Stage One artists unless a different written percentage applies.
  • Review of booking-related deductions such as refunds, taxes, chargebacks, processor fees, travel offsets, venue costs, or disputes where the governing arrangement permits those items.
  • Temporary payout holds or reserves while Mixtape Plug verifies performance, payment clearance, completion, or dispute status.

What it does not mean:

  • A guarantee that booking profit equals gross booking revenue.
  • A promise that every booking payout clears immediately on event completion.
  • A waiver of booking-specific deductions, settlement review, or tax treatment.

Qualification / control: Booking payouts remain subject to confirmation, dispute review, processor settlement, tax treatment, and the governing agreement or booking-commercial document.

6. Artist Website Scope

On Mixtape Plug, the phrase Artist Website means access to Mixtape Plug’s artist-page presentation system, not a promise of a fully custom, independently engineered website build. The current artist-page system can include, depending on plan level and product state, a public hero section, music section, social links, follow button, merch section, event section, photo gallery, video gallery, mailing-list popup, support-based message routing, and for certain higher tiers, booking presentation and booking-request flow.

In practical terms, that means a paid artist may receive a richer public-facing page than a free-profile artist, but the page is still part of the Mixtape Plug platform framework. It uses Mixtape Plug’s layout, modules, styling system, available integrations, and rollout priorities rather than being an unlimited custom web-design engagement.

Artist Website generally includes:

  • A public artist-facing page on the Mixtape Plug domain using the platform’s artist-page template system.
  • Display of artist identity, music, and available public modules that Mixtape Plug has activated for that plan level.
  • Potential use of merch placement, event cards, image galleries, videos, social links, follow actions, and mailing-list collection where those modules are live.
  • For certain higher tiers, booking presentation modules and booking-request or booking-checkout routing if Mixtape Plug has enabled them.

Artist Website does not automatically include:

  • A separate hosting environment outside Mixtape Plug.
  • A dedicated custom domain, white-label deployment, or fully independent CMS.
  • Unlimited custom coding, custom SEO consulting, custom plugin work, or on-demand redesign rounds.
  • A promise that all displayed sections are editable by the artist without additional tooling.
  • A guarantee that every paid artist will receive the exact same layout or every optional module.

Plan-level reading:

  • Starter: should be read as basic artist-profile presence rather than full paid-artist website treatment.
  • Creator: should be read as access to paid artist website positioning inside the Mixtape Plug framework, with creator-facing public modules as offered by the platform.
  • Studio: should be read as access to the broader paid artist website presentation system, potentially including more advanced creator-facing modules and booking-adjacent visibility where enabled.
  • Stage One tiers: include artist website positioning plus the additional Stage One program language, but still do not convert the feature into an unlimited bespoke web-agency service.

If an artist wants a guaranteed custom-built site, guaranteed module set, dedicated domain structure, or a fixed implementation timeline, that needs to be offered as a separate written service or custom agreement. Public plan language alone should not be read that broadly.

7. Merchandise Terms

On Mixtape Plug, the phrase Sell Merch means access to merchandise-facing platform support and product-display capability inside the Mixtape Plug system. It should not be read as a promise that Mixtape Plug manufactures goods itself, warehouses inventory itself, or assumes full seller-of-record responsibility for every production or fulfillment issue.

Merchandise economics:

  • Mixtape Plug may charge a fixed merchandise service fee. Under the current merch workflow, that service fee is $1.99 per merchandise sale.
  • Mixtape Plug’s company share is also 10% of merchandise sales profit after production cost and applicable fees.
  • For this purpose, “production cost” means the direct third-party vendor cost required to produce the item before profit is calculated, and “applicable fees” can include the merchandise service fee, processor fees, and other permitted payout-workflow deductions.
  • Profit-sharing and payout calculations may also be subject to chargebacks, reversals, taxes, processor fees, fraud review, reserve holds, refunds, discounts, or other adjustments if those items are treated as deductions in the applicable payout workflow or future written program terms.

Fulfillment and defect responsibility:

  • Merchandise fulfillment is performed by a third-party vendor or fulfillment partner, not by Mixtape Plug directly.
  • Mixtape Plug is not responsible for defective items, misprinted items, shipping damage, late delivery, lost packages, incorrect sizing, color variation, or other fulfillment-side product defects or vendor performance failures.
  • Issues involving production quality, print quality, damage, shipping, or item condition must be addressed under the applicable third-party vendor workflow, claims process, or support path.

Payout timing:

  • Product-sale proceeds are held for a 30-day period before release.
  • This hold period exists to allow time for fraud review, dispute review, refund review, production settlement, and order-completion confirmation.
  • Mixtape Plug may extend a hold where fraud signals, refunds, disputes, or vendor-side reconciliation issues reasonably require more review time.
  • Mixtape Plug may also request payout or tax information before releasing funds where operationally required.

On-Deliver-Release pilot:

  • An On-Deliver-Release payout pilot may be offered in the future for qualifying artists.
  • That pilot is not active by default for every artist and is not guaranteed by current plan language alone.
  • Eligibility, if and when the pilot launches, may depend on artist performance, account standing, order history, dispute rate, fraud history, delivery reliability, and Mixtape Plug’s business judgment.

In short, “Sell Merch” means access to merch-selling functionality and related support inside the platform. It does not mean instant payout, guaranteed vendor quality, or Mixtape Plug acceptance of all manufacturing and fulfillment liability.

8. Stage One Label Terms

Stage One plans should be read as label-signing plans, not only as feature bundles. A Stage One artist is signed to Mixtape Plug for a defined 1-year, 2-year, or 3-year term depending on the selected Stage One plan and the signed Record Label Agreement.

Song royalties and ownership:

  • Mixtape Plug assumes a percentage of song royalties from Stage One artists for the applicable contract term.
  • The exact royalty split is based on the selected Stage One plan and the signed agreement. The artist should refer to the contract agreement for the controlling percentages and mechanics.
  • All music produced during the signing term is treated as property of Mixtape Plug under the Stage One structure, with Mixtape Plug assuming 50% ownership of the song rights, subject to the signed Record Label Agreement.
  • Public pricing language and this page summarize the relationship, but the executed Record Label Agreement controls the exact royalty definitions, accounting treatment, deductions, rights, delivery obligations, and ownership mechanics.
  • Unless the signed agreement expressly says otherwise, the artist remains responsible for producer splits, sample clearance, feature clearances, publishing registrations, PRO registrations, and other third-party rights administration tied to the artist’s music.

Exclusivity and outside deals:

  • During the signing term, a Stage One artist may not negotiate or enter additional deals without Mixtape Plug if the Record Label Agreement prohibits that activity.
  • This includes label, distribution, publishing, management, booking, sponsorship, or other commercial opportunities to the extent restricted by the signed agreement.

Buyout and early release:

  • An artist buyout may be offered as an optional early release from deal obligations if Mixtape Plug elects to allow it.
  • An early buyout or early release does not automatically release music-rights ownership for the remaining signed term where the Record Label Agreement says those rights remain in place for the specified term.
  • Rights, payment obligations, audit rights, confidentiality obligations, accrued deductions, and any survival language in the signed agreement may continue after early release if the agreement says they survive.

Breach and remedies:

  • If a Stage One artist breaches the Record Label Agreement and Mixtape Plug incurs monetary damages, Mixtape Plug may seek monetary damages and any other relief allowed by the signed agreement or applicable law.
  • The artist’s signed agreement should be treated as the primary source for breach remedies, cure rights, termination rights, and post-breach ownership consequences.
  • Mixtape Plug may also seek injunctive or equitable relief where misuse of rights, exclusivity breaches, confidential information misuse, or unauthorized exploitation threatens ongoing harm.

Booking economics:

  • Mixtape Plug takes 15% of all booking profits under the Stage One structure unless a different percentage is stated in the signed agreement.
  • Booking profit treatment, hold periods, refunds, chargebacks, taxes, processor fees, travel or venue deductions, and booking-specific deductions remain subject to the signed agreement and any booking-specific payout rules.

Stage One plan language should not be read as making Mixtape Plug the artist’s employer, personal manager, fiduciary, attorney, accountant, or exclusive business representative except to the extent a separate signed agreement expressly creates a narrower defined role.

9. Discretionary Programs and Internal Review

The following categories are discretionary unless a separate written agreement expressly removes that discretion: campaign review, booking budget review, travel support consideration, marketing budget allocation, payout review, priority placements, program acceptance, Stage One approval, custom artist support, future-feature rollout, and any “support” language that depends on Mixtape Plug staff time or operator review.

Mixtape Plug may consider factors such as verified traction, content quality, audience demand, compliance history, release readiness, brand fit, rights posture, operational overhead, payment standing, and current program capacity when deciding whether to activate or continue a discretionary perk.

10. Label and Royalty Language

Public pricing language that refers to royalty percentages, “net royalties to the artist,” or label-style support is descriptive and should be read together with a separate signed label agreement before an artist relies on it as a binding revenue entitlement. A public pricing card alone is not detailed enough to govern rights ownership, recoupment, deductions, accounting periods, cross-collateralization, audit rights, exclusivity, or distribution authorization.

Unless a controlling agreement says otherwise, references to net royalties should be read as royalties remaining after the deductions, offsets, reserve treatment, processor or collection fees, taxes, refunds, reversals, chargebacks, approved recoupment items, and other accounting adjustments allowed by the signed agreement or the governing payout structure.

If Mixtape Plug offers a label plan with revenue participation, the enforceable commercial details should be captured in a separate signed agreement or addendum. Until then, pricing-page royalty language should be treated as high-level commercial positioning rather than a complete standalone contract.

For Stage One artists specifically, the signed Record Label Agreement controls the contract term, exclusivity, royalty split, ownership structure, buyout rights, restrictions on outside deals, booking-share treatment, remedies, and any continuing rights after early release or breach.

11. Availability, Updates, and Change Control

Mixtape Plug may revise plan descriptions, perk definitions, and eligibility rules prospectively as the platform changes. That matters especially for features tied to third-party providers, AI tools, staffing-dependent services, support programs, distribution integrations, payouts, and future product access.

The best way to reduce ambiguity is:

  • show the key commercial points on the pricing and checkout pages,
  • use this page for the detailed definitions, and
  • use a signed agreement for any label-style deal, royalty share, marketing commitment, or custom support promise.

Questions about plan language can be sent through Support. If you want a perk to be guaranteed rather than discretionary, it needs to be stated expressly in a separate written agreement.